How long will it take for my order to process?
It usually takes 2 business days to process anurder. Orders placed before 2pm (EST)Monday through Friday begin processing the same day. Orders placed after 2pm (EST) Mondaythrough Friday and any orders placed Saturday or Sunday will start processing the nextbusiness day.Please note:FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.
Can l cancel or make a change to my order after it's been placed?
lf your order is still processing we will try our best to put a stop on your order so it can becanceled or changed. We will do our best to fulfill your request. lf your order leaves forshipment, you can email us at info@oncloudsshoes.com for return information.
What is Oncloud Sports' shipping policy?
Orders placed before 2:00pm (EST) Monday through Friday begin processing the same day.Orders placed after 2:00pm (EST) Monday through Friday, and any orders placed Saturday and Sunday, begin processing the next business day.Please note: Usps Next Day and 2nd Day Airdo not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.
Will my order be charged sales tax?
For orders placed in/shipping to Maryland, Kansas, Missouri and Wisconsin, sales tax will becharged (based on local rates). Additionally, Lobster ball machines shipping to the state of California will be subject to sales tax prior to shipping.
What is Oncloud return/exchange policy?
Some important notes to consider regarding returns and exchanges include the following: All returns must be made within 30 days of the original order date and may be exchanged or refunded, refunds will be made in the original form of payment, and original shipping charge and return shipping costs are not refunded. Know that at Holabird Sports, we want to make sure you have the best possible experience. If you aren’t 100% satisfied with your order, please call us at 1-646-772-2328 or send us an email at info@oncloudsshoes.com and we’ll be happy to assist you in making a return or exchange.
What is oncloud warranty policy?
Please inspect all merchandise upon receipt. lf anything is broken, missing or wrong. please letus know as soon as possible. lf you need to make a warranty claim, please follow theinstructions found below. You are always welcome to make a warranty claim in person. Simplybring the defective merchandise, along with your receipt, to our showroom.
Is my order eligible for a free return?
Nou are eligible for a free return label if your product has Shop confidently Wih FREE RETURNS"pn our site.lf you have any questions, feel free to give us a call at 1-646-772-2328
Are there free returns for APO/FPO, Canada, Hawaii, Alaska or Puerto Rico?
We do not offer free returns for APO/FP0 orders. Shipments to Canada, Hawaii, Alaska andPuerto Rico do not qualify for free return shipping. The cost of return shipping of any productswill be the responsibility of the customer.
Can l return my shoes if l wore them for a run or walk?
We recommend that customers try on their shoes on a carpet or wooden floor area to get ageneral feel of how the shoes will feel before taking them out for exercise. in general, we do notaccept worn shoes.
When will l receive my refund?
Once we receive your request we'll process your return and issue a refund to the original form ofpayment within two business days. You should see the funds returned to your original form ofpayment in a few business days, but please note, we do not control when your bank/credit cardcompany issues the funds back to your account. You will receive an email to let you know we'veissued the refund.